Booking terms

These terms apply to bookings made with Sri Ride, Sri Ride, 514 Galle Road, Panadura, Sri Lanka. Last updated: October 2026.

Prices

All prices on this website are in USD. The price shown when you book is the price of your booking.
Rides with a driver are priced for the vehicle you choose, its fuel and the driver, by the distance of your route. A one-way ride includes part of the car’s drive back, and every day of hire includes at least 100 km.
A return trip needs its date; the time can be left open and agreed with your driver. When you keep the driver and car with you overnight (a stay, or a return on a later day), each night adds the driver’s food and room.
Rides that start at the airport include a charge for waiting, parking and the expressway.
Self-drive rentals are priced per day: every started 24 hours counts as a day, with one hour’s grace for a late return. Airport handover and delivery to an address are charged as shown when you book.
If you change your route, add stops, change the vehicle or keep the car longer, the price changes to match.

To secure a booking you pay an advance online by card through OnePay: 20% of the fare (at least US$10.00). Your booking is confirmed once the advance is received.
Transfers: you pay the balance to your driver on the day, in cash or by card.
Self-drive: you pay the balance of the rental and the refundable security deposit shown with the car when you collect it.
You can also pay the advance by bank transfer: you see our bank details after booking, upload the bank receipt on your booking page, and your booking is confirmed once the transfer reaches us. Or pay everything in cash on the day; we then confirm your booking by WhatsApp or email.
Bank transfer and cash payments may carry a discount for a limited time, shown when you book. The discount applies only when you pay that way.

Cancel 24 hours or more before your pickup time and we refund your advance in full.
If you cancel less than 24 hours before pickup, or do not show up, the advance is not refunded.
If we have to cancel, you get a full refund of everything you paid.
Refunds go back to the card you paid with. Your bank may take several working days to show the money.
To cancel or change a booking, message us on WhatsApp or email us with your booking reference (it starts with SR-).

Give us your flight number when you book so we know when you land. If your flight is delayed, tell us as soon as you can.
Please be ready at your pickup point at the booked time. If you are very late without telling us, the driver may have to leave and the booking counts as a no-show.

The driver must be at least 21 and show a valid driving licence with an international driving permit, or a Sri Lankan driving licence or temporary permit, and a passport when collecting the car. Only the named driver may drive.
Each car includes the free kilometres shown when you book; extra kilometres are charged at the rate shown for that car.
Return the car at the agreed time and place, in the same condition. The security deposit is refunded when the car is returned undamaged; repairs, cleaning or fuel needed after the rental may be taken from it.
Traffic and parking fines during the rental are the renter’s responsibility.

Please book a vehicle with enough seats and luggage space for your group. For safety, the driver may refuse more passengers than the vehicle has seats for.

Questions about these terms? Contact us on WhatsApp, by phone or by email; the details are on our Contact page.